talk to the hand
Netflix is really starting to piss me off. They have a technical problem with their website, and they won't fucking listen to me when I try to tell them what the problem is.
Basically they have a flaw in one of the two login pages they use. If you have a double-quote character in your password, it will tell you that you've entered your password incorrectly (which is bullshit). The other login page however, works fine.
I've had a HUGE email thread going with them, and finally they told me to call them. I called them up today and the explained the problem, and the first thing they tell me is "you're not supposed to be using foreign characters in your password. The double-quote is a foreign character". Ok, WTF. I explained to the guy that when I signed up with Netflix, there was NOTHING that said my password had to be alphanumeric. (see for yourself: http://www.netflix.com/Register --you have to logout of NF to see that page ) And besides, if that was a requirement, why did the website accept my password when I signed up? And why is it that I can sign in on some login screens but not others.
So then the guy asks me what software I'm using to access the internet (oh boy, here it comes). I tell him Mozilla Firefox. So he goes "Ohhhh, we've had some trouble with people using Firefox." And he tells me he's going to try logging in with my username and password using Internet Explorer. I gave him the URL of the signin page that doesn't work correctly. .... He then claims that it logged him in without a problem. He starts to tell me about using a different browser but I cut him off. I said I only called to report this problem with their website so if it's true that it's browser-specific, just forget it; I'll change my password and be done with it.
That was the end of the phone call. But I wasn't satisfied. I booted up the iMac and my laptop. I went to the broken signin page (netflix.com/Signin) using Firefox on Linux, IE6 on Windows, and Safari on Mac OS X. NOT surprisingly, NONE of them worked. You cannot login to that page if your password has a double-quote in it, period. It's a simple fucking error in the page -- trivial to fix -- and that is what pisses me off the most. The guy on the phone must have been using the other login page (netflix.com/Login) to signin with my account... either that or he was lying.
The whole time I've been trying to report this problem, they insinuate that I am entering my password incorrectly or doing something else wrong. They refuse to consider for a second that there could be something wrong with their website. I like their rental service, but this problem is REALLY pissing me off. I could just change my password right now, removing the double-quote, and that would solve the problem. But what about anyone else who comes after me and puts a double-quote in their Netflix password? Am I going to doom them to the same frustration I've had to endure? I just can't do that. Surely I'm on the only person in the world who ever put a double-quote in a password???
